Security Operations Center

We are certified with SOC 2 Type II,ensuring that security risks are addressed promptly and professionally. This certification is backed by periodic independent audits that demonstrate the consistent performance of our security processes over time. 

Sofistic offers a Managed Detection and Response (MDR) service designed to swiftly address security incidents, operate independently of tools, manage or co-manage environments, integrate peripheral tools, detect and respond rapidly to incidents, and provide comprehensive remediation recommendations. 

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Artificial Intelligence for Incident and Response 

 


Since 2019, our incident response approach has been built on advanced detection powered by artificial intelligence and machine learning algorithms that ensure highly filtered and reliable alerts. This significantly reduces detection time, enabling our specialized team to act rapidly. The synergy between artificial intelligence, human intelligence, and expertise forms the foundation of our continuous improvement efforts. 

Our state-of-the-art cybersecurity research team continuously identifies, evaluates, and rigorously tests a wide range  ofavailable in the market. We take a highly selective approach to technology, prioritising those that we genuinely trust and believe to have a forward-thinking, innovative perspective on cybersecurity. Our aim is to ensure these solutions remain relevant and effective for at least the next five years. By doing so, we recommend investments with long-term potential, ensuring that every resource (time and money) dedicated to these solutions is truly worthwhile. 


Service Managed Detection and Response


A service designed to deliver prompt and efficient responses to cyberattacks and security breaches, aimed at reducing the impact of incidents on business operations. It ensures that our team of experts is immediately available to assist your organization during the critical moments following the detection of an incident, delivering swift and effective support.

Anticipation

The foundations for an effective response are established throughthe following actions: 

  • Resources Provisioning: Ensuring the availability of human resources and necessary tools. With Sofistic’s presence across two continents, adequate resources are assigned to guarantee 24/7 service. 
  • Roles and Responsibilities definition: Clearly outline the roles and responsibilities of those involved, covering both operational and managerial levels. 
  • Policies and Procedures creation: Develop clear guidelines to ensure effective incident monitoring and management. 
  • Custom Playbooks Development: Tailor pre-existing playbooks or create new ones to suit the client's specific architecture and the licensing available for each component of their solutions.  

Monitoring, Detection, and Analysis 

Incidents are identified and evaluated, including tasks such as: 

  • Behavioral Analysis: Continuous monitoring of normal and anomalous behavior patterns across networks and systems processes to detect potential indicators of compromise. 
  • Early Alerts: Configuration of thresholds and rules to automatically generate alerts when suspicious activities or potential threats are detected. 
  • Event Correlation: Analysis of events and alerts to identify relationships and patterns that might indicate a larger threat or a coordinated attack.
  • Alert Validation: Verifyication of generated alerts to eliminate false positives and confirm the presence of a real threat. 
  • Threat Classification: Categorization ofdetected threats based on their severity, potential impact, and attack methods to prioritize the response. 
  • Incident Notification: Communication of detected incident to the incident response team and the organization’s security stakeholders. 

Containment

 The primary goal is to limit the spread of the incident. The main key actions are: 

  • Blocking Unauthorized Access: Quickly identify and stop the attack's expansion by severing the connection with the cybercriminal. 
  • Isolating Compromised Systems: Depending on the client's tools, isolate affected systems to contain the incident and prevent it from spreading to other parts of the infrastructure. 
  • Implementing Temporary Measures: In the event of an incident, exceptional processes and procedures should be introduced to mitigate damage while the root cause of the incident is investigated. 

Active Optimization

A continuous adjustment of tools to minimize false positives and alert fatigue, ensuring accurate and efficient detection of security incidents. This ongoing process includes the following key action:

  • Incident Analysis: Regularly review security tool-generated incidents to identify patterns and trends. 
  • Rule Optimization: Modify and fine-tune detection rules to reduce false positives without compromising the detection of genuine incidents. 
  • Pattern Identification: Recognize recurring patterns that may indicate false positives and adjusting the tools accordingly.
  • Incident Trends: Examine past incidents to uncover trends and weaknesses in detection. 

Threat Intelligence

  • Access to a TAXII feed with Indicators of Compromise (IoCs) identified by Sofistic or collected from diverse open and private sources (such as FIRST and CSIRT forums). 
  • Investigation of Indicators of Compromise (IoCs): Proactive search for IoCs, such as IP addresses, domains, and known malware signatures, within the client's infrastructure. This functionality is subject to  the capabilities of the available technology stack. 
  • Data Correlation: Linking seemingly unrelated events to identify more complex threats and potential attack patterns. 
  • Attack Chain Analysis: detailed breakdown of the tactics, techniques, and procedures (TTPs) used by potential attackers. 

Threat Hunting 

  • Intelligence-Based Hunting: Utilising Indicators of Attack (IOAs), which include patterns of anomalous traffic, known malware signatures, and suspicious network activities, enabling a rapid response to potential infiltrations. Additionally, we rely on the MITRE ATT&CK framework, an extensive database of adversary tactics and techniques, which allows us to anticipate and counter attacks by simulating real attack patterns. 
  • Anomaly-Based Hunting: focusing on identifying unusual behaviors within the network that could indicate a threat by using advanced machine learning (ML) algorithms to analyse large volumes of data and detect deviations from normal activity patterns. This analysis is enhaced with  Entity and User Behavior Analytics (UEBA) tools, which profile the usual behaviour of systems and users to flag atypical activities that might indicate an attack. 
  • Hypothesis-Based Hunting: Developing hypotheses based on the latest threat intelligence and deepunderstanding of the emerging threat landscape. These hypotheses serve as guides for investigations, seeking evidence of specific threats or attack patterns. 

Exposure Assessment 

 A service through which Sofistic identifies and evaluates security risks within a company's systems and networks. By analysing how and where critical information may be exposed to threats, providing a clear view of vulnerabilities. 

  •  Footprinting: Gathering information about the organization, its systems, and its online presence to identify digital assets, understand the organization’s security landscape, and detect potential threats or vulnerabilities. The following actions will be performed: 
  • External Attack Surface Management (eASM): Providing continuous visibility of domains and IPs to enhance understanding of the client's attack surface, including user accounts and cloud applications. This helps validate the risks posed by these exposures and effectively manage the organisation's exposure. 
  • Human Footprinting: This service focuses on analyzing information available from published security breaches. Starting with the organisation’s domain, it involves searching for leaked emails accounts and working to identify exposed data on the network.

Attack Simulation 

 A service designed to help organisations assess their security posture by simulating cyberattacks in a controlled environment, identifying vulnerabilities without exposing them to real-world risk 

  • Malware-based Threat Simulation: Conducting controlled exercises with harmless malware developed by Sofistic to identify potential security gaps. These exercises are carefully executed in collaboration with the client.
  • Red Team: Performing sophisticated security audits that replicate realistic attack scenarios from the perspective of an attacking team or an external adversary. These exercises evaluate the organisation’s infrastructure, policies, and security protocols. In these exercises, a team of skilled security professionals, known as the "Red Team," uses advanced tactics, techniques, and procedures (TTPs) to attempt to penetrate the organization’s infrastructure, compromise systems, extract data, or engage in other malicious activities similar to those that real cybercriminals might undertake. 

Certification


Our cybersecurity analysts and threat mitigation experts have secured mission-critical assets in national security environments around the clock, 24hours a day, 7 days a week , 365 days a year. 

Our certified Security Operations Center (SOC) adheres to standardized processes, methodologies, and technologies across its locations in Spain, Colombia, and Panama. Operating under a "follow-the-sun" strategy, we ensure seamless service delivery, consistently applying cybersecurity best practices while staying close to our clients. 

An international recognition of the effectiveness of Sofistic's SOC internal controls and processes, demonstrating our commitment to the security and integrity of data. 

ISO 27001 promotes continuous improvement by requiring organizations to regularly review and update their ISMS (Information Security Management System) to ensure its effectiveness and relevance. This fosters a culture of continuous improvement in information security. 

Being members of FIRST enables our incident response teams to respond more effectively to security incidents, both reactive and proactive. 

Sofistic is a member and maintains strong relationships with numerous national and international cybersecurity centers, such as CSIRT.es, where it is an active member. The company also has a close relationship with the State Security Forces and the National Intelligence Center (CNI). 

 

 

The certification of Spain's National Security Framework (Esquema Nacional de Seguridad) is essential to ensure the security of information and information systems in both public and private organizations across the country. It provides a solid regulatory framework and establishes clear requirements that help protect information assets and mitigate security risks. 

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Frequently Asked Questions about MDR (Managed Detection and Response) 

MDR service contracts are annual. 

 To establish the service pricing, we rely on three key metrics: 

  1. - Scope of Services: The number and complexity of cybersecurity solutions included in the contract.
  2. - Technology and Licensing: The cybersecurity tools deployed and their licensing levels.
  3. - Volume of Endpoints and Users: The total infrastructure to be monitored, influencing resource allocation. 

By analyzing these factors, we estimate the annual case volume and define the optimal management methodology and team structure.Our approach is always cost-effective, it prioritizes cost efficiency while ensuring maximum incident response effectiveness at the lowest possible cost. 

MDR (Managed Detection and Response) is a continuous 24x7x365 security service focused on detecting and responding to incidents in real time . Meanwhile, the SOC (Security Operations Center) serves as the secure physical facility equipped with high-availability infrastructure and advanced protection measures. Distributed across three countries, the SOC is the operational hub from which MDR services are delivered, ensuring seamless coverage and proactive threat management.